Pacific Bay has a new home
pacificbayhome.com has closed. Pacific Bay is a brand of Northbay Products, Inc., and everything you came for — where to buy, manuals and warranty help — is right here.
Where to buy Pacific Bay
Amazon
Our official brand store — Pacific Bay faucets, accessories and wall clocks in one place.
Walmart
Pacific Bay faucets and wall clocks are also sold on Walmart.com.
Customer service and warranty
Customer service and warranty claims for Pacific Bay products are handled by the Northbay Products warranty claims team — wherever you bought your product.
Register your product or find a manual
Registering makes any future claim faster. Installation and care manuals for every Pacific Bay faucet and clock are on the same page.
Make a warranty claim
Email us with a description of the defect, your proof of purchase, and your name, address and phone number. We'll tell you how to proceed.
Warranty terms
Pacific Bay faucets carry a limited lifetime warranty for the original purchaser; plated finishes are covered for one year. Wall clocks are covered under their own terms.