Contact
Get help with Northbay Products
The easiest way to reach us is the chat. Look for the bubble in the bottom-right corner of this page, tap it, and ask your question in your own words — there’s no menu to work through and nothing to sign up for.
Not seeing the bubble? Refresh the page, or switch off any ad or script blocker for this site — those sometimes hide it.
What it can help with
- Point you to the right brand for product help
- Take wholesale, dealer and OEM enquiries
- Handle media and partnership requests
- Answer general questions about the company and our brands
When you need a person
The chat answers most questions on the spot and puts you in touch with a real person whenever you need one — just ask.
We typically reply within one business day, Monday to Friday.
Product support
Already know which brand?
Northbay Products is the parent company behind Lumitronics, Halotronics, Pacific Bay, Dura Faucet, Perfect Cloud, Travel Totes and BidetMate. The chat will route you, but a couple of things live right here:
Pacific Bay faucets
Register your warranty and download installation manuals.
Warranty registration & manuals →19215 SE 34th St, Ste 106-382
Camas, WA 98607